Warranty - Autohome

WARRANTY

WARRANTY UP TO 2/5 YEARS.

Every single Autohome product has been studied in detail and carried out by utilizing the most suitable materials for its expected use. The fifty-year experience concerning the products allowed the Company to choose suitable materials tested in any different weather and travel conditions.Strict “Autohome Quality” controls assure that the product is faultless both concerning materials and construction. Each Autohome roof tent is marked by a Serial Number (label on the internal side of tents’ inlet door), which distinguishes the tent and indicates the quality controls it has undergone.

REGULATORY WARRANTY

All AUTOHOME products are covered by a regulatory warranty against faults under article no. 128 and following, Legislative Decree no. 206/05 (Consumer Code). This warranty is valid for 24 months, starting on the date the product has been delivered and shall be claimed within two months from the date on which you detect the fault. This warranty applies to faulty products, on condition they have been properly used, in accordance with their intended use and in the general conditions in which they are to be used, as described at sections 1 and 2 below. If a product is found to be faulty, ZIFER will repair or replace it for free or will reduce its price.

VENDOR’S WARRANTY

In addition to the above regulatory warranty, ZIFER’s warranty covers the components of the tent-opening system for five years from delivery.

WARRANTY EXERCISE MODE

WARRANTY EXERCISE MODE

The warranty applies to a defective product provided that the product is used properly, subject to its intended use and also the general conditions of use listed in the following paragraphs 1 and 2. The warranty does not cover defects due to normal wear of the components.
The warranty will also not be valid if the buyer carries out any unauthorised intervention on the product.

In the event of a defective product, the buyer will have to notify the defect at the point of sale, returning the defective item to the point of sale where it was purchased, together with the tax receipt or directly to the manufacturer after having agreed this option. The buyer may also register his/her purchase by filling in the warranty form on the website at http://autohome-official.com/prodotti/garanzia or by sending the completed warranty form by post to: ZIFER ITALIA S.r.l., Viale Risorgimento 23, Rivarolo Mantovano, 46017, Italy.

Once the existence of the defect has been verified, the manufacturer will at its discretion repair or replace the item within a reasonable time. In the case of on-line sales to natural persons, the buyer may at his/her choice ask the manufacturer for replacement or repair, unless the option requested is excessively onerous or impossible. The on-line buyer may request a reasonable reduction in the price or termination of the contract in cases provided for in Art. 130, paragraph 7, Legislative decree No. 206/05.
If the claimed defect is recognised as well-founded, the Manufacturer will, in addition to repairing/replacing or reducing the price, reimburse the buyer for the transport costs incurred.

In any case, the return must be agreed upon, in advance and in writing (including by e-mail), with the manufacturer. If the defect is not covered by the guarantee, the manufacturer will promptly inform the buyer by providing a quote for repair/replacement and shipping.

1. WARRANTY INFORMATION

Whereas reliability and correct functioning of articles mostly depend on the respect of the instructions given with the product, we point out what follows:

1.1The warranty does not cover defects due to improper use or to normal wear of the components;
1.2The purchaser shall return the defective article to the outlet in which it has been purchased together with the till receipt (condition for warranty validity);
1.3Any possible visual defect shall be communicated within 10 days from goods delivery. The claimed defect, substantiated by pictures if possible, shall be communicated to manufacturer indicating the Serial Number of the product;
1.4Returns of goods without a written Manufacturer’s authorization are not allowed;
1.5Returns of used goods are not allowed;
1.6Goods return shall be previously agreed with Manufacturer and shipped free delivered to Rivarolo Mantovano (Mn) with original packaging or anyway with a suitable packaging (no goods return without written authorization is accepted);
1.7In the event a complaint results in a sound reason, i.e. an existing defect, Manufacturer will provide reimbursing the freight costs for a transport by truck by considering a limited distance in kilometres (Max 500 kms). In case of non-European deliveries, each case shall be agreed in advance with Manufacturer as well as authorized by the latter;
1.8If the defect is not covered by warranty, a repair will be carried out at reasonable costs and in such cases freight costs are at purchaser’s charge;
1.9The manufacturer shall provide at his discretion for the replacement or repairing of the article.
1.10The warranty decays in case of interventions not carried out by the manufacturer.
QualityTÜV ®ID:0000024461
RegistrationAK 6002483340001
Report N°28101842001
Tested acc. ToDIN 75302 / 02.91
Cologne (Germany)22.04.2009
2.1IMPORTANT WARNING
2Any element applied on the roof of the vehicle alters its standard conditions; therefore, it is necessary to suitably lower speed;
2.2It is also necessary to consider the quality of roadbed, traffic, environmental and weather conditions;
2.3Autohome-car roof shell tents are handicraft products realized through accurate manual techniques, therefore it is possible to verify weight variations, in the range of 10 %. When calculating the carriable load it is recommended to take this factor into consideration, as well as the weight of the roof racks used and possible objects stored inside the tent (ladders, additional accessories and/or personal equipment).
 Do not exceed maximum load allowed on the roof given by the vehicle’s manufacturer;
2.4Perfectly close the tent and always check load fixing before leaving;
2.5The same operation shall be carried out also during trip pauses;
2.6We suggest to pay the utmost attention in case of transport of a supplementary luggage in tents models allowing it; it is necessary to consider the maximum load allowed on the vehicle, on roof-rack and the total load transported.
Pay attention not to exceed the maximum load allowed for transport indicated on the vehicle’s registration document.
The maximum load specified in the assembly instruction is not to be exceeded.
We also suggest to carefully read technical instructions concerning the matter or to ask for detailed information by e-mail to: info@autohome.it.
The manufacturer declines any responsibility for any accident due to improper use, wrong maintenance or for non-respect of general rules concerning the use of the tent that have been given with the product.

WE ALSO RECOMMEND TO DO THE FOLLOWING:

2.7Do not leave children in an unattended tent;
2.8Pay attention to maximum height allowed in subways, covered parking and to any of the following obstacles: barriers, street signals and advertising, prominent rocks, trees etc.;
2.9In case of car + tent washing in automatic car wash with rolls, be sure that it allows car + tent washing;
2.10Do not transport inflammable or dangerous objects inside the tent;
2.11Avoid parking or camping in high environmental risk areas or during extraordinary weather conditions appearance (typhoons, hurricane, overflows, floods, land slide, etc.);
2.12Pay the utmost attention during off-road trips and extreme raids.
MODELLIPESO TENDAPESO MAX OCCUPANTIMISURE CHIUSAMISURE APERTAVOLUME INTERNO
Maggiolina Airlander Smallca. 56 kg ca. 180 kg130x210x30130x210x92ca. 196 l
Maggiolina Airlander Mediumca. 60 kg ca. 230 kg145x210x30145x210x92ca. 220 l
Maggiolina Airlander Largeca. 72 kg ca. 280 kg160x215x30160x215x92ca. 260 l
Maggiolina Extreme Smallca. 65 kg ca. 180 kg130x210x33130x210x90ca. 203 l
Maggiolina Extreme Mediumca. 69 kg ca. 230 kg145x210x33145x210x90ca. 228 l
Maggiolina Grand Tour Smallca. 58 kg ca. 180 kg130x210x36130x210x96ca. 344 l
MaggiolinaGrand Tour Mediumca. 62 kg ca. 230 kg145x210x36145x210x96ca. 378 l
Maggiolina Grand Tour Largeca. 73 kg ca. 280 kg160x215x36160x215x96ca. 461 l
Maggiolina Airlander Plus Smallca. 56 kg ca. 180 kg130x210x30130x210x92ca. 196 l
Maggiolina Airlander Plus Mediumca. 60 kg ca. 230 kg145x210x30145x210x92ca. 220 l
Maggiolina Airlander Plus Largeca. 72 kg ca. 280 kg160x215x30160x215x92ca. 260 l
Maggiolina Airlander Plus X-Long Smallca. 61 kg ca. 180 kg130x230x30130x230x92ca. 210 l
Maggiolina Airlander Plus X-Long Mediumca. 66 kg ca. 230 kg145x230x30145x230x92ca. 235 l
Maggiolina Carbon Fiber Smallca. 46 kg ca. 180 kg130x210x30130x210x92ca. 196 l
Maggiolina Carbon Fiber Mediumca. 49 kg ca. 230 kg145x210x30145x210x92ca. 220 l
AirTop Smallca. 54 kg ca. 180 kg130x210x33130x210x94ca. 271 l
AirTop Mediumca. 59 kg ca. 230 kg145x210x33145x210x94ca. 305 l
Columbus Smallca. 52 kg ca. 180 kg130x210x30130x210x150ca. 196 l
Columbus Mediumca. 57 kg ca. 230 kg145x210x30145x210x150ca. 220 l
Columbus Largeca. 64 kg ca. 280 kg160x215x30160x215x150ca. 260 l
Columbus Variant Smallca. 52 kg ca. 180 kg130x210x30130x210x150ca. 196 l
Columbus Variant Mediumca. 57 kg ca. 230 kg145x210x30145x210x150ca. 220 l
Columbus Variant Largeca. 64 kg ca. 280 kg160x215x30160x215x150ca. 260 l
Columbus Variant X-Long Smallca. 57 kg ca. 180 kg130x230x30130x230x150ca. 210 l
Columbus Variant X-Long Mediumca. 62 kg ca. 230 kg145x230x30145x230x150ca. 235 l
Columbus Carbon Fiber Smallca. 42 kg ca. 180 kg130x210x30130x210x150ca. 196 l
Columbus Carbon Fiber Mediumca. 47 kg ca. 230 kg145x210x30145x210x150ca. 220 l
Air-Camping Smallca. 45 kg ca. 180 kg130x110x30130x220x125ca. 250 l
Air-Camping Mediumca. 54 kg ca. 230 kg160x110x30160x220x125ca. 300 l
Air-Camping Largeca. 65 kg ca. 280 kg180x110x30180x220x125ca. 350 l
Overland Smallca. 45 kg ca. 180 kg130x110x30130x220x125/
Overland Mediumca. 54 kg ca. 230 kg160x110x30160x220x125/
Overland Largeca. 65 kg ca. 280 kg180x110x30180x220x125/
Overzone Smallca. 48 kg ca. 180 kg130x110x30130x110x30/
Overzone Mediumca. 57 kg ca. 230 kg160x110x30160x220x125/
Overcamp Smallca. 50 kg ca. 230 kg65x200x30130x200x100/
Overcamp Mediumca. 54 kg ca. 280 kg180x110x3090x200x30/

3. GENERAL SUGGESTIONS FOR TENT’S USE

We invite you to carefully read specific instructions and general regulations for the use and maintenance of the tent; instructions are to be considered as an integral part of it. Some common directions:

3.1High resistance mosquito nets (soft glass fiber) need due caution: do not violently pull them or hit them. Strong pressure could produce tear, split seams or ladders. The breakings, being attributable to wrong manipulation, are excluded from the guarantee. The producer cannot be held responsible for mosquito net breaking;
3.2Zips shall be kept in order: we suggest to regularly carry out a careful cleaning, always paying the utmost attention in order to avoid tears or damages to the fabric. To obtain a perfect functioning of the zip we suggest to treat it with some lubricating sprays, soap or wax. Before using the zip, as it is for Velcro, we suggest to remove possible sand, mud or similar residuals;
3.3Do not roughly handle windows opening strings or pull them with strength in the relevant models and in general do the same with elastics;
3.4In case of strong wind, close awnings, changing rooms and any other element that could produce a “sail” effect.
 In case of incessant rain, remove possible water pockets forming on the roof. The weight of such water pockets could bend or damage the supporting poles. As to verandas, even if they are equipped with solid independent poles, the latter are temporary structures being not resistant to extreme weather conditions. Therefore, it is advisable to fold up or not to utilize such elements, in the event adverse weather conditions are expected;
3.5Check and, if it is the case, remove any possible deposit of exceeding snow, ice or water from tents roof, animal excrements and vegetal resins included (in particular, act with moderation during fabric cleaning);
3.6During opening or closing procedures of the roof tents, be sure that no travel objects (pillows, blankets, sleeping bags) or exceeding personal objects interfere with the operation;
3.7In Maggiolina and Columbus models, the tightening of the hooks (external metal closing devices) is adjustable; it is suggested not to exceed in tightening. In Airtop models, a strong tightening of closing elements (Rally-Race strings) is necessary: completely push the toothed tongue in the specially provided hook, up to end of stroke.
3.8Avoid running with opened tent;
3.9Always open shell closing hooks (in relevant models) before using the handle; with no handle shells do not open, nor close;
3.10In tents models with gas springs close the tent checking for the tension rod to be perfectly perpendicular: the string shall be pulled downwards in a straight way (do not pull or lead the string in a lateral or oblique direction), because an abnormal deformation of the upper structure could cause a breakage of the finish silver profile being in the front of the shell;
3.11In the models made of fabric, to obtain the best insulation level and prevent any water or sand infiltration from occurring, it is necessary for the pvc cover-elastic to be well-tightened: adjust the elastic’s length and check for the Pvc covering to be perfectly adherent to the base of the tent;
3.12In Overzone series, before closing the tent, it is necessary to unlock the projecting tent’s extension structure loosening the internal locks. If this operation is neglected, the fabric around the knobs could tear (see in detail the instructions given with the product).

4. GLASS FIBRE SHELLS

Shells have been realized according to an accurate handicraft technique that offers the best guarantees: a compact and durable quality structure that cannot be compared to common plastic or similar products present in market on the market.

4.1Also laboratory results have proved great elasticity of the fibre and extraordinary resilience of gelcoat/colour; however, being the latter a superficial component more rigid than fibre, it is necessary not to hit, bend or deform the article in anomalous manners.
Incorrect actions could bring about superficial colour micro-breaks microcracks that the Manufacturer will not recognize in the terms of Warranty.
4.2Colour superficial micro-breaks microcracks are only an aesthetic factor, they do not jeopardize the articles’ functionality, nor cause water or dust infiltration; they can always and easily be restored, by some painting or car repairer’s operations.
4.3Pay the utmost attention in handling shell tents. It is recommended not to force, deform or bend the upper shell, paying special attention to sides and borders.
4.4Do not hit shells in a violent manner. Do not drag shells on the ground with no protection.
4.5Do not transport the tent catching it from the border of the roof; use the specially provided handles or hollows under the bases.
4.6While closing the tent, as the fabric is bended inside the shells when folding the textile inside the shells when unfolding the textile inside the shells , do not lift or deform the border of the roof: this operation could cause superficial colour micro-breaks microcracks.
 4.7While climbing on the ladder, do not cling with all your weight to the border of the roof: such a stress can cause superficial micro-breaks microcracks on the shell.
4.8Put the ladder inside the shells according to the use and maintenance instructions which are integral part of the product. For instance, do not position the ladder onto quilts and blankets which are bulky or thick, as an excessive volume could damage the internal roof or the fibreglass.
4.9While closing the tent, anomalous forcing or pressure on the shell very often cause superficial micro-breaks microcracks, that are sometimes visible only during ordinary maintenance. Pay the utmost attention to anything that is introduced in it.
4.10During the tent’s use, even its users’ movement can deform the shell and this can cause small superficial cracks in the colour, visible on the outside.
4.11To close the tents provided with gas springs follow the indications of use and maintenance instructions; do not act directly on the shell. Excessive stress on the shell in a wrong point or excessive manual bending of the border could cause superficial micro-breaks microcracks.
4.12Micro-breaks Microcracks are mostly due to incorrect use or accidental causes; Micro-breaks Microcracks shall never be considered as due to production faults and in no case they shall fall within the product’s warranty conditions. See also the special extract (superficial microcracks) about the matter in “ General use and maintenance rules”, which are an integral part of the product.
4.13During storage, it is recommended to position the shell roof tent by using a protection in order to avoid any scratch of on glass fibre fibreglass; use for example some cardboard, polystyrene, sponge or moquette. Do not overturn the tent, always position it on its base.

FABRIC CHARACTERISTICS

Autohome fabric is produced by leading European Companies. Each fabric is in compliance with high quality standards and is different from each other depending upon its product characteristics.
In case of rain, the minimum water column value is equal to 250 mm (vertical fabric) and 600 mm (roof): these values are the result of tests carried out according to UNI EN 20811.
Tightness can be achieved by using the Winter hood (optional); notwithstanding this hood limits the breathability of the fabric, it allows the tent inside to be insulated against the cold.
If the outside temperature is less than 10 degrees, it is advised to use the Winter Hood as this will prevent high humidity within the tent. This will allow the inner tent to remain dry and insulated. It is also advised to allow plenty air circulation when possible which is simply done by utilizing the openings on the tent.

All the fabrics, in particular Over/Land-Camp-Zone fabric, reach the stated water column value after some exposure to rain.

When the tent is new, the fabric fibres are very dry and do not expand; therefore, both the fabric and the seams do not allow the necessary water repellence to be achieved. So, in case of new tents, it is advisable to artificially dampen the fabric (in the garden, for instance) and dry it before utilizing the tent.
The more the fabric gets wet and is exposed, the better its breathability is; also the dew at night, the environmental humidity as well as dust particles let the textile fibre expand and the seam holes get clogged.
The condensation is technically an unavoidable phenomenon which is hindered by the high level of water vapor attached to the inside fabric.
In case of any recognizable changes to the temperature or a substantial increase of the natural condensation in the tent, this issue can only be solved by allowing a constant air flow to circulate throughout the tent. We advise not to use any artificial instruments such as fans, dehumidifiers or any other commercially provided appliances.

WHAT DOES WATER COLUMN MEAN?

A water column indicates the pressure in millimetres that can weigh heavy on the fabric before the latter allows water to seep through. The value is utilized to indicate the resistance to a water seepage of tents, cloth, items, etc. … The higher the water column value is, the better the fabric breathability is.
Anyway, too high waterproofing values also mean lower breathability. Water does not seep through PVC or nylon tents, but when people move inside or after some hours of sleep, people start sweating/will slowly be in a sweat, even worse if the ouside air temperature is rather low.
For example, imagine you sleep or stay in a lorry body equipped with tarpaulin: even if there are of course air intakes or other openings, you cannot breathe deeply, nor live in a fresh, healthy environment. In addition, the water vapour and body heat transfer speed is a very important factor, which has not to be forgotten.
To sum up, an highly breathable fabric having high water column values and low water vapour transfer values can be utilized to produce lorry tarpaulins, tent floors, roof awnings, rucksack & wheel covers and anyway when the brethability factor is of no influence.
See also the special extract (Fabric Characteristics) about the matter in ” General use and maintenance rules”, which are an integral part of the product.

5. CARE AND MAINTENANCE

Fabrics cleaning shall be carried out by utilising non-aggressive products (use soft sponges and anyway do not exceed in fabric rubbing). For example, the liquid Marseille soap dilute in abundant water can be considered a particularly suitable agent.

To keep perfect fabric condition, it must regularly be cleaned. If dirt remains on fabric for a long period, it could be absorbed by the fabric and damage it. Always take care of the fabric while cleaning.

In case of sand (especially Australian sand being very fine like talcum powder), make sure it does not damage the fabric. In such a case, it is advisable to mechanically suck up the sand before utilizing water or neutral solutions.

The seams being on the roof of the bigger verandas, i.e. Overland Large and all Overcamp verandas, shall absolutely

be treated with liquid paraffin or waterproofing quality sprayers. Only in this way, the fabric can show resistance to extremely adverse weather conditions. If you need information or products, please do not hesitate to contact your trusted dealer. Please ask for specific information to your usual and reliable reseller. Please ask for specific information to your usual and reliable reseller.

For polyester/ glass fibre cleaning it is possible to use any product; in case of very aggressive product, pay attention to serigraphy and labels, above all to the silver coloured profile of the upper part of the shell.

Any possible scratch, opaqueness or similar outcome concerning polyester / glass fibre can be removed by simple bodywork fixing (treat the surface in localized areas with water and abrasive paper with very fine grain, or polishing pastes).

To keep the shell brightness, it is advisable to apply a protective wax twice a season (the same wax you use for your car). Otherwise, a general colour dullness could occur and in this case you need to polish by using car repairer’s products.

Otherwise, a general colour dullness could occur and in this case you need to polish by using car repairer’s products. As to shells, in comparison with green, dark grey and black, the white colour has a remarkably higher resistance to sun rays and any other environmental factors.

5.1Before wintering, we suggest to remove the mattress with pillows and to grease all metallic parts with a light film of oil.
Do the same on all bolts, nuts and elements concerning tents opening system, as well as on the shell’s external closing devices, that shall be regularly greased;
5.2Concerning their storage, they can be vertically (rested on their width) or horizontally stored (the base of the tent on the ground); in the latter case, do not put loads on the shells.
5.3Before removing the tent from the vehicle, we recommend to unhook it always starting from roof-rack bars to ease disassembling.
5.4Avoid removing the tent together with roof-rack bars to prevent any scratch from appearing on the vehicle’s bodywork.
5.5Store the tent in a dry place.

6. TRANSPORT AND PACKAGING

All products are packed in a robust cardboard box with polystyrene inner guards.

6.1For sales to physical persons through the on-line shop, or in any case outside of the commercial premises, the provisions which apply are those specified in the “sales terms and conditions”, that can be found at http://shop.autohome-official.com/en/content/3-sales-conditions and the provisions of the Consumer Code.
6.2For all other sales, ZIFER will be responsible for the product up to delivery to the forwarder.
6.3Upon receipt of the goods the buyer is required to check the integrity of the packaging. If the packaging is damaged, deteriorated or open it is necessary to mention this clearly on the delivery note, accepting the goods “with reserve”.

GENERAL INFORMATIONS

Indications on the Autohome website are not binding.

The photos on the site and in the AUTOHOME catalogue are understood to be by way of example. The colours are provided merely to be descriptive; colour reproduction in particular may not be true to reality since colour reproduction depends on several factors: technical factors such as the customer’s video resolution, reproduction difficulties due to the material composing the product, etc. The Manufacturer reserves the right to make technical, constructive and aesthetic changes to the Products without prior notice; however such changes will be promptly notified on this site. The weights indicated are subject to variations as manual work is involved, with a tolerance of approx. 10%. For any dispute concerning the sale contract or damage caused by the product, jurisdiction lies with the Court of Mantua, subject to the provisions on indisputable jurisdiction provided for in Legislative Decree 206/05.

Il sito www.autohome-official.com utilizza i cookie (tecnici propri e di profilazione di terze parti) per garantirti una migliore esperienza di navigazione e per offrirti, quando sei online, accesso alle funzionalità offerte dai principali social network. Se selezioni "Continuare" o accedi a qualunque contenuto presente sul nostro sito senza definire le tue scelte, acconsenti all'utilizzo dei cookie. Per saperne di più e per negare il consenso ai cookie clicca qui

Questo sito utilizza i cookie per fornire la migliore esperienza di navigazione possibile. Continuando a utilizzare questo sito senza modificare le impostazioni dei cookie o cliccando su "Accetta" permetti il loro utilizzo.

Chiudi